Frequently Asked Questions
Everything you need to know about our heritage hairbrushes and grooming essentials.
What makes Kent Brushes different from other brands?
Founded in 1777, Kent is the world's oldest brush manufacturer. We combine over 240 years of craftsmanship with modern technology, using high-quality natural bristles and sustainable wood to ensure hair health and product longevity.
How do I choose the right brush for my hair type?
We offer a wide range of brushes tailored for specific needs: pure boar bristles are ideal for fine hair and distributing natural oils, while our nylon-mix and paddle brushes are perfect for detangling thick or curly hair.
How should I clean and maintain my Kent brush?
To maintain your brush, remove trapped hair regularly with a comb. Occasionally wash the bristles in lukewarm soapy water, rinse thoroughly, and allow it to air dry with the bristles facing down. Avoid soaking the wooden handle.
What is your shipping policy for international orders?
We ship worldwide from our UK warehouse. Shipping costs and delivery times vary by destination, typically taking 3-5 business days for domestic orders and 7-14 business days for international shipping.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on brushes that have been used unless they are found to be defective.
Are your products sustainably sourced?
Yes, we are committed to ethical sourcing. The timber used in our brushes is harvested from sustainable forests, and we hold a Royal Warrant, reflecting our commitment to the highest standards of quality and corporate responsibility.